Frequently Asked Questions (FAQ)

Which countries does Nord Wear ship to? +

We currently ship to the United States, Ireland, Australia, New Zealand, Canada, and the United Kingdom. Shipping options and delivery times may vary depending on the destination country.

How long are processing and delivery times? +

Processing time: Orders are prepared for shipping within 1–2 business days (Mon–Sat). The daily order cutoff is 3:00 PM EST.

Delivery time: After processing, standard delivery usually takes 4–7 business days directly to your address.

Will I receive shipment tracking? +

Yes. Once your package has been dispatched, you will automatically receive a confirmation with a tracking number via email so you can track your shipment at any time.

How does the return process work (30 days)? +

You can return items within 30 days of receipt without stating a reason. The condition is that the goods are unused and in their original packaging.

Please contact us in advance at info@nord-wear.com to receive the correct return instructions for your order.

Are there fees for refunds? +

No. We do not charge any restocking fees.

How can I reach customer service? +

Our support team is available for you:

Hotline: +1 740-757-6207
Email: info@nord-wear.com
Hours: Monday – Saturday, 8:00 AM – 7:30 PM EST

Store Information:
Nord Wear
6101 S County Line Rd
Willowbrook, IL 60527
United States